Buy Online Now

    0 ITEMS  
checkout empty


Viresco (UK) Ltd Tel: 44 (0)1845 525585 Fax: 44 (0)1845 523133

Viresco (UK) Limited is a company registered in England and Wales with company number 5079726 VAT No: 481 9223 35 © 2003-2012

Suppliers of speciality products for the amateur pondkeeper and gardener worldwide

Viresco (UK) Ltd’s Privacy Policy

We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (GDPR) which is EU wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

This policy applies to you if you use our products over the phone or online, by using our websites or interacting with us on social media.

Who we are

Viresco (UK) Ltd is a UK-based provider of specialist horticultural and aquatic products to both consumers and trade.

Privacy Policy Sections

What sorts of information do we hold

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
  • if you make a purchase using the Site:
    • delivery information which may include your home or work address and telephone number;
  • Information about the Services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on)
  • Your account login details (if you choose to create an account), including your user name and chosen password; information necessary for legal compliance; and/orwhere you “like” us or make posts on our pages on social networking websites, such as Facebook
  • your contact and marketing preferences
  • Viresco (UK) Ltd’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We uses cookies to help us identify and track visitors and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Viresco’s website
  • We also fulfil orders placed with us via Amazon or Ebay. If you have bought using these methods, your information is subject to the same privacy policy as our direct customers.

How do we use your information

The information we collect may be used to:

  • Make available our Services to you
  • Process your orders
  • Take payment from you or give you a refund
  • Make deliveries to you using third party couriers if necessary
  • Help us ensure that our customers are genuine and to prevent fraud
  • For statistical analysis
  • Find ways to improve our Services
  • Contact you about products and services from us, and
  • Help answer your questions and solve any issues you have.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties.

Payment Information

We do not see or hold your payment information when we take orders from you online. All payments are processed securely by Barclaycard Merchant Services or Paypal.

Any personal information provided by these processors is held only for as long as is required to process your order.

We hold card details from telephone orders for only as long as it takes to process the order. The details are then destroyed.

Who might we share your information with

We will never sell, rent or otherwise distribute or make public your personal information, but we may need, in order to process your orders, to work with third parties.

Our service providers

We work with partners, suppliers and agencies so we can process your personal information on our behalf. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, one of our service providers maintains our website. We also need to give name and address details to Courier companies in order to process and deliver some orders.

Other organisations and individuals:

We may transfer your personal information to other organisations in certain scenarios. For example:

  • If we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers - but only so they can evaluate that business
  • If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you
  • If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
  • If we need to do so in order to exercise or protect our legal rights, users, systems and Services; or
  • In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

Site visitation tracking

  • Like most websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
  • Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor
  • GA makes use of cookies, details of which can be found on Google’s developer guides.  Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

International transfers of your personal information

From time to time we may transfer your personal information to our suppliers and agents based outside of the EEA for the purposes described in this privacy policy. For example if you a resident outside the EE and we need to ship your product to you. If we do this your personal information will continue to be subject to one or more appropriate safeguards set out in the law.

Keeping you informed about our products and services

If you purchase products from us, we would occasionally like to tell you about any offers and products and services that we think you might be interested in.  

We won't send you marketing messages if you tell us not to but we may still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by calling us on 01845 525585 or emailing

Your rights

Access and correction of your personal information

You have the right to access the personal information that we hold about you in many circumstances. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity (eg a copy of a driving licence or passport)  and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us as set out below.

Right to stop or limit our processing of your data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if you think we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us as set out below.

How long will we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Links to other websites

On our website, we sometimes provide you with links to other websites, but these websites are not under our control. Therefore we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.


We take security measures to protect your information including:

  • limiting access to our buildings to those that we believe are entitled to be there .
  • implementing access controls to our information technology, such as firewalls and passwords

Contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: By post: Fiona McLauchlan Managing Director, Viresco (UK) Ltd, 50a Market Place, Thirsk, N. Yorks YO7 1LH

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to to find out more.

Policy change

This privacy policy was most recently updated in May 2018.